Welcome to Peppi.ai, your personal AI buddy service. Peppi.ai is operated by Dashible, Inc. (doing business as Peppi). These Terms and Conditions (“Terms”) govern your use of Peppi’s services, including our website (www.peppi.ai) and SMS text messaging communications (we currently have no separate mobile app).
By accessing our website or texting with Peppi, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use Peppi. We’ve written these Terms in a friendly tone to help you understand your rights and responsibilities. Should you be using Peppi on behalf of a company or organization, you confirm you have the authority to bind them to these Terms.
Peppi is a personalized AI chatbot (“buddy”) designed for information services, daily check-ins, and engaging conversation via SMS. There’s no app required. You interact with your AI buddy simply by texting. Peppi can be customized to have a unique personality (for example, you might choose traits like age, and location.
However, Peppi’s responses are generated by a large language model (LLM). in other words, by artificial intelligence, not an actual human being. We strive to make conversations feel real and helpful, but please remember that Peppi is for entertainment and general support purposes only. The AI may occasionally make mistakes or “hallucinate” incorrect information. It’s a smart computer program, but not perfect. Peppi is not a licensed therapist, medical or legal professional, and you shouldn’t treat its advice as professional guidance. Always use your own judgment and seek a real professional for important matters.
We are based in the United States, and operate Peppi in accordance with U.S. laws and standards. If you are using Peppi from outside the U.S., you are responsible for complying with any local laws that apply to you. Our content and services may not be available or appropriate in some countries, and using Peppi where it’s illegal to do so is prohibited.
User Accounts: To use Peppi, you will need to create an account by providing a valid mobile phone number (since our service runs through SMS). We may also ask for other information like your name or email during signup to personalize your experience. You agree to provide accurate and current information. You’re responsible for keeping your account secure. For instance, if you set a password or receive any login codes, keep them confidential. You’re responsible for any activity that happens under your account. If you suspect unauthorized access to your account, please notify us immediately. We may suspend or terminate accounts that we find to be fraudulent, misused, or violating these Terms.
Age Restrictions: Peppi is not intended for children under 13. We do not knowingly collect personal information from anyone under 13 years old. If you are under 13, you may not use Peppi. If you are 13 to 17 years old, you may use Peppi only with permission and supervision of a parent or legal guardian. By using Peppi, you affirm that you are either 18 or older, or at least 13 with a parent/guardian’s consent. If we learn that we have unknowingly gathered personal data from a child under 13, we will take steps to delete such information.
PEPPI IS NOT AN EMERGENCY SERVICE. If you are experiencing a medical emergency, mental health crisis, or believe you may be in danger, do not rely on Peppi. Immediately call 911 (or your local emergency number) or contact a qualified professional or crisis hotline in your area.
While Peppi is designed to provide conversation, it cannot provide emergency assistance, professional counseling, or crisis intervention. If at any point you feel unsafe or are in immediate need of help, please reach out to emergency services right away.
If you are located in the United States and need immediate support:
Call or text 988 to connect with the Suicide & Crisis Lifeline.
For youth support, you can also text HOME to 741741 to connect with the Crisis Text Line.
If you are outside the U.S., please look up and contact your local emergency number or crisis hotline in your country.
Privacy: Your privacy is very important to us. Any personal information you provide (such as your phone number, name, etc.) is subject to our Privacy Policy. In short, we use your information to provide and improve the service, and we do not sell your personal data to third parties. Your conversations with your AI buddy are private between you and Peppi; we do not monitor or share your messages except as needed to operate the service (for example, to troubleshoot issues, improve our AI, or if required by law).
By providing your phone number and signing up, you consent to receive SMS/text messages from Peppi as part of the service. This is how Peppi communicates with you. For example, your AI buddy will text you to chat, send check-ins, or respond to your messages.
Message frequency will depend on your interactions (e.g., how often you text Peppi and your notification settings). Message and data rates may apply: Peppi doesn’t charge you for texts beyond your subscription (if you have a paid plan), but your mobile carrier might charge you for SMS messages according to your phone plan. You are solely responsible for any fees from your telephone provider.
Opting Out of SMS: If at any point you want to stop receiving messages, you can text STOP in reply to any Peppi message. This will unsubscribe you from Peppi’s SMS communications. If you need help or have questions via text, you can reply with HELP or contact our support.
By agreeing to these Terms, you also consent to receive necessary service-related communications from us. This may include administrative texts or emails (for example, confirmations, alerts about your account or subscription, policy updates, or customer service responses). You can opt out of promotional messages, but not of essential service communications except by terminating your use of Peppi.
Peppi offers both a free tier and paid subscription plans to fit your needs. When you first sign up, you can start with the Free Friend plan (which gives you a limited number of messages with your AI buddy per month at no cost). Paid plans provide more messages and features.
Billing and Payment: Paid subscriptions renew automatically at the end of each billing period (e.g., monthly). If the payment fails, we may suspend or downgrade your service until payment is resolved. We do not pro-rate monthly subscriptions.
Cancellation: You can cancel your paid subscription at any time. You will continue to have access until the end of your billing cycle, and you will not be charged for the next period. Refunds are generally not provided for partial months. We do not pro-rate monthly subscriptions.
Refund Policy: Subscription fees are non-refundable, but in cases of service error (e.g., being charged incorrectly), we will review and may issue refunds or credits at our discretion.
Changes to Plans: We may update pricing or features of our subscription plans. We’ll notify you in advance and give you the opportunity to cancel before changes take effect.
By using Peppi, you agree NOT to misuse the service. Prohibited uses include (but are not limited to):
Violation of these rules may result in suspension or termination of your account.
Your Content: You retain ownership of the messages and content you create. By using Peppi, you grant us a license to use your content only as needed to operate, improve, and promote the service. We do not sell your content or share it with advertisers.
Peppi’s Content: All other materials (website, design, AI output, branding) are owned by us. You are granted a limited license for personal use only. Commercial use requires permission.
Peppi is powered by AI and may sometimes produce incorrect, nonsensical, or offensive responses. It is not a substitute for professional advice (medical, legal, financial, or otherwise). Do not rely on Peppi for critical decisions.
We work to filter inappropriate outputs, but you acknowledge the AI may still occasionally produce them. We are not liable for the content generated by the AI.
By You: You may stop using Peppi at any time. You can text STOP to unsubscribe or contact us to delete your account.
By Us: We may suspend or terminate accounts that violate these Terms or misuse the service. Severe violations (e.g., involving minors or illegal activity) may be reported to law enforcement.
Peppi is provided “as is” and “as available.” We make no guarantees about accuracy, reliability, or uninterrupted availability.
To the fullest extent permitted by law, Peppi (Dashible, Inc.) is not liable for indirect, incidental, or consequential damages. Our total liability will not exceed the amount you paid us in the last 12 months.
You agree to indemnify and hold Peppi harmless against claims resulting from your misuse of the service or violation of these Terms.
These Terms are governed by the laws of New York, USA. Disputes will be resolved through binding arbitration, except for small claims or injunctive relief. Class actions are waived.
We may update these Terms from time to time. If we make significant changes, we will notify you by posting updates and updating the effective date. Continuing to use Peppi after changes take effect means you accept them.
Questions? Reach us at:
Peppi (Dashible, Inc.)
138-44 Queens Blvd, Suite 451
Briarwood, NY 11435 USA
Or use the contact form on our website: www.peppi.ai/contact-us
Effective Date: September 9, 2025