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Terms & Conditions.

The rules of the road for using Peppi. Plain language where we can, legalese where we have to.

Last updated: September 29, 2026

1. Acceptance

By creating a Peppi account or using the Service (the Peppi apps, the website at peppi.ai, and texting your buddy), you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Service. Peppi is a service of Dashible Inc. ("Peppi", "we" and "us").

2. Eligibility

You must be at least 18 years old, able to enter into a contract, and give accurate registration information, including a valid US mobile phone number. The Service is offered only in the United States.

3. The service

Peppi is an AI companion. You design a personal AI buddy and talk with them in the Peppi app or by text message; it's the same buddy and the same conversation either way. Peppi can also search the web, set reminders, and, if you connect a Google account, help with your calendar and email. Features may change, expand, or be discontinued.

Your buddy is an AI, not a person. Its replies are generated by software and can be wrong.

4. Your account

You're responsible for activity on your account, including your phone number and any sign-in details. Keep them to yourself and don't let anyone else use your account. If you think your account or number has been compromised, email customer_service@peppi.ai.

5. Acceptable use

Don't use Peppi to:

  • Break any law or third party's rights
  • Harass, threaten, or harm others
  • Generate sexual content involving minors, or content depicting real-world violence
  • Abuse, reverse-engineer, or overload the Service
  • Solicit medical, legal, or mental-health crisis advice as if Peppi were a licensed professional

We may suspend or terminate accounts that violate these rules.

6. Peppi isn't a professional

Peppi is an AI companion, not a substitute for a doctor, therapist, lawyer, financial advisor, or crisis service. Don't rely on Peppi for medical, legal, financial, or emergency decisions. If you're in crisis, call or text 988 (US) or your local emergency line. If a message suggests you may be in danger, Peppi may reply with crisis resources instead of an AI reply.

7. Content & ownership

You keep ownership of what you send, including messages and photos. You grant Peppi a limited license to process, store, and use it to operate the Service and personalize your buddy, including sending it to the AI service providers that generate replies, as described in our Privacy Policy.

Peppi-generated replies are provided for your personal use. You may share them, but you're responsible for how you use them.

8. Text messages

By giving us your phone number, you agree to receive text messages from your Peppi buddy, including replies and any check-ins and reminders you choose to get by text. Message frequency varies. Message and data rates may apply. Reply HELP for help.

Reply STOP at any time to stop text messages, and START to resume. You'll still get a verification code when you ask for one. Replying STOP only stops text messages. It doesn't delete your account or cancel any subscription. To cancel a plan, see section 9; to delete your account, see section 12.

Carriers are not liable for delayed or undelivered messages. Most US carriers include unlimited texting in their plans; Peppi is not responsible for your carrier's charges or for delivery failures outside our control.

9. Free trial, plans & Chat Packs

Free trial. New accounts may start with a free trial that includes a limited amount of use. When it's used up, you'll need a plan or a Chat Pack to keep chatting. What a trial includes may change.

Plans are subscriptions, billed monthly or yearly in advance, that renew automatically until you cancel. Chat Packs are one-time purchases of extra use. Unused Chat Pack use carries forward while your account is open.

Who bills you depends on where you buy:

  • In the iPhone app, through Apple's App Store. Payment is charged to your Apple Account when you confirm the purchase. A subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period, and your Apple Account is charged for the renewal within 24 hours before the period ends. Manage or cancel it in your Apple Account's subscription settings.
  • In the Android app, through Google Play. Manage or cancel it in Google Play under Payments & subscriptions.
  • On peppi.ai, by Peppi through our payment processor. Manage or cancel it on the website.

You can cancel anytime; access continues to the end of the period you've paid for. Replying STOP to a text message doesn't cancel a subscription. Deleting your account or the app doesn't cancel a subscription bought through Apple or Google; cancel it in the store. If a price changes, we'll tell you before it applies to you; subscriptions bought through Apple or Google follow their rules for price changes.

10. Refunds

Purchases made through the App Store or Google Play are refunded by Apple or Google under their policies; ask them for a refund. For purchases made on peppi.ai, we don't refund partial periods, unused messages, or Chat Packs, except where the law requires. If something has gone seriously wrong, contact customer_service@peppi.ai and we'll review case by case.

11. Connected services

Connecting a Google account is optional. If you connect one, you let Peppi use Google Calendar, Google Meet, and Gmail as needed to do what you ask, such as checking your schedule, booking a meeting, or drafting an email. Peppi never sees your Google password. You can disconnect at any time in the app's Settings. Google's own terms continue to apply to your Google account.

12. Ending your account

You can delete your account at any time in the app (Settings > Account > Delete account), on the website, or by emailing privacy@peppi.ai. Replying STOP to a text message doesn't delete your account. Deleting your account erases your conversations and account data. We keep a limited record, such as a protected copy of your phone number, your plan and billing history, and usage totals, where we need it for billing, fraud prevention, and legal obligations, as our Privacy Policy explains.

We may suspend or terminate accounts that violate these Terms, or for legitimate operational reasons, with notice where practical.

13. Disclaimers

The Service is provided "as is" and "as available." We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law. Peppi's outputs may be inaccurate, incomplete, or unsuitable for your situation; verify anything that matters.

14. Limitation of liability

To the maximum extent permitted by law, Peppi's total liability for any claim arising from the Service is limited to the amount you paid us in the 12 months before the claim, or $100, whichever is greater. We're not liable for indirect, consequential, or incidental damages.

15. Indemnification

You agree to indemnify and hold Peppi harmless from any claims arising from your misuse of the Service or violation of these Terms.

16. Changes to these Terms

We may update these Terms from time to time. We'll tell you about material changes by text message, email, or in the app. Continued use after changes means you accept the new Terms.

17. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflicts-of-laws rules. Disputes will be resolved by binding arbitration on an individual basis, except for small-claims court matters and injunctive relief.

18. Apple App Store

If you got the Peppi app from Apple's App Store, these terms also apply:

  • These Terms are between you and Peppi, not Apple. Peppi, not Apple, is responsible for the app and its content.
  • Your license to use the app is limited to Apple-branded devices that you own or control, as the App Store Usage Rules allow.
  • Apple has no obligation to provide maintenance or support for the app.
  • If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the app's purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
  • Peppi, not Apple, is responsible for any claims relating to the app or your use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy, or similar laws.
  • If a third party claims that the app or your use of it infringes their intellectual property, Peppi, not Apple, is responsible for investigating, defending, settling, and discharging that claim.
  • You confirm that you are not located in a country subject to a US Government embargo, or designated by the US Government as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
  • You must comply with any third-party terms that apply when you use the app, such as your mobile carrier's.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.

19. Contact

Dashible Inc., 138-44 Queens Blvd., Suite 451, Briarwood, NY 11435. Questions about these Terms? Email customer_service@peppi.ai.