Privacy Policy

Effective Date: September 9, 2025

Introduction

Your privacy matters to us. This Privacy Policy explains how Peppi (“we,” “our,” or “us”) collects, uses, and protects your information when you use our website (www.peppi.ai) and SMS service (we do not have a mobile app). By using Peppi, you agree to the practices described below.

Information We Collect

Contact Information: Your name, phone number, and email (if provided).
Profile Details: Preferences you set for your Buddy (e.g., name, age, personality).
Messages: The SMS/text content you send and receive with your Buddy.
Payment Information: Collected through secure processors if you subscribe to a paid plan. We do not store your credit card details.
Technical Data: Minimal server logs such as IP address, device type, and timestamps to keep the service running smoothly.

We do not collect unnecessary personal data.

No Cookies or Tracking

We do not use cookies, tracking pixels, or analytics scripts. We are not following your browsing activity outside of Peppi.

How We Use Information

Deliver the service (send and receive texts, personalize your Buddy).
Improve the AI (chat interactions may be used to improve model quality in anonymized form).
Communicate with you (account updates, support, or important notices).
Ensure safety, prevent fraud, and fix technical issues.

We do not sell your data or share it for advertising.

Sharing of Information

We only share data in limited cases:

Service Providers: SMS gateways, hosting providers (which may operate servers in the U.S. or other countries), payment processors, and support platforms, solely to provide the service.
Legal Compliance: When required by law or to protect safety.
Business Transfers: If Peppi is acquired or merged, your information may transfer with the business.

These partners are required to protect your information and cannot use it for anything else.

Data Security

We use reasonable technical and administrative safeguards to protect your data, including encryption and access controls. No system is 100% secure, but we work hard to keep your information safe.

Data Retention

We keep your data as long as you have an account. If you stop using Peppi or request deletion, we will delete or anonymize your data, except for records we must keep for legal or tax reasons.

Your Choices

SMS: Reply STOP to unsubscribe, or HELP for support info.
Emails: Click “Unsubscribe” in any non-essential email.
Account Deletion: Contact us at [email protected] to request permanent deletion of your account and data.
Profile Updates: You can edit your information anytime via your account or by contacting us.

Children’s Privacy

Peppi is not for children under 13. We do not knowingly collect information from anyone under 13. If we learn a child’s data was provided, we will delete it. Teens 13–17 may use Peppi only with parental or guardian permission.

Emergency Use Limitation

Peppi is not an emergency service. Please do not submit information related to medical emergencies or crises through Peppi. If you are in immediate danger or experiencing a crisis, call 911 (or your local emergency number).

If you are located in the United States and need immediate support:

Call or text 988 to connect with the Suicide & Crisis Lifeline.
For youth support, text HOME to 741741 to connect with the Crisis Text Line.

If you are outside the U.S., please contact your local emergency number or crisis hotline.

Third-Party Links

Peppi may include links to external websites or resources (such as hotlines or partner organizations). We are not responsible for the privacy practices or content of those third-party sites. Please review their policies before sharing personal information.

AI Transparency

Peppi’s responses are generated by artificial intelligence and may sometimes include errors, inaccuracies, or unintended content. Conversations may be reviewed or used in anonymized form to help improve the AI. Please use your own judgment and do not rely on Peppi for critical decisions.

Response Time

We aim to respond to privacy-related inquiries within 30 days of receiving your request.

Changes to This Policy

We may update this policy from time to time. If we make major changes, we’ll post an update on our website and notify you by email or SMS when appropriate.

Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

Email: [email protected]

Mail: Peppi (Dashible, Inc.)
138-44 Queens Blvd., Suite 451
Briarwood, NY 11435 USA

Or use the contact form at Contact-us